Transparency
How We Operate
Owners publish their vehicles, renters request dates, and RentaKey keeps the booking record from confirmation through return.
Booking process
A booking in four steps
Here is what the owner, renter, and RentaKey do before, during, and after a rental.
The owner publishes a vehicle
The owner adds the vehicle, photos, available dates, pickup location, daily rate, deposit, and mileage terms.
The renter sends a request
The renter searches by location, vehicle type, and dates, checks the listing terms, and sends a booking request to the owner.
They meet for handover
After confirmation, the renter meets the owner at the agreed place and time. They check the vehicle before the trip begins.
They complete the return
The renter returns the vehicle at the agreed time. The owner checks its condition and reports any issue against the booking record.
Roles
Who does what
Responsibilities are split between the platform, the vehicle owner, and the renter.
RentaKey (platform)
- Verifies owner and renter identities
- Lists and promotes vehicles
- Manages booking confirmation flow
- Holds security deposits
- Sends notifications and reminders
- Provides 24/7 support channel
- Records the return and any reported issues
Vehicle owner
- Lists vehicle with photos and pricing
- Sets availability and pickup location
- Reviews and approves booking requests
- Meets renter at pick-up time
- Conducts vehicle inspection
- Reports damage or issues after return
- Closes the booking after the return check
Renter
- Searches and selects a vehicle
- Submits booking request with dates
- Provides identity documents
- Pays agreed rate plus deposit
- Collects vehicle at agreed time
- Returns vehicle on time and in condition
- Completes the return check with the owner
During a booking
What you can expect
These checks and records help both sides understand the booking before the vehicle changes hands.
Identity and vehicle checks
We collect renter identity and licence details, company registration details for corporate accounts, and ownership documents for listed vehicles.
Terms before you request
The listing shows the daily rate, deposit, mileage allowance, excess-kilometre rate, and late-return terms before you send a request.
A recorded handover
The owner and renter check the vehicle at pickup and return, with the booking record available to both sides.
Help during the rental
Call RentaKey if there is a breakdown, accident, missed handover, or disagreement about the vehicle's condition.
Get help
Support
Our team is based in Colombo. Send general questions by email, or call if you need help during a rental.